Shipping policy
DELIVERY
1. GENERAL
All goods are shipped from Denmark or United Kingdom to the specified address, with insurance included. Our parcels do not display our brand name for security.
We use GLS for domestic deliveries and UPS for international orders. A signature is required upon receipt, and if unavailable, parcels are rerouted to a designated location, with notification sent to the customer.
For orders with multiple items, dispatch will occur once all items are ready.
2. FREE SHIPPING ON ALL ORDERS
We provide free standard delivery to all countries on our shipping list, with no minimum order requirement. Access the complete list by clicking 'SHIP TO' in the top left corner when browsing on desktop. If your country isn't listed, contact our customer care for assistance. In such cases, delivery costs may apply.
3. DELIVERY TIME
For 'IN STOCK' items we aim for the following delivery days:
- Denmark: 2-7 business days
- Europe: 3-10 business days
- Rest of the world: 5-16 business days
We also offer 'Custom Orders' items with delivery times which the customer will be notified about. Our customer service can expedite delivery by locating items in our flagship stores. Contact customer service for order updates.
Shipping Outside Our Standard Zones?
While we don’t currently have worldwide shipping fully set up, we’re happy to accommodate international orders whenever possible. If you're located outside our listed shipping regions and would like to place an order, please reach out to us directly. We can usually figure out a way to get your item to you, and we’d love to help make it happen.
4. TRACK AND TRACE
All shipments are insured and come with a tracking number. After dispatch, you will receive a track and trace number via email (check your spam filter). Contact customer service for order updates.